Jochem: Get Accurate Answers Fast and Improve Knowledge On-the-Go

Jochem is an AI-powered knowledge assistant designed to provide quick and accurate answers to customer and employee questions, improving knowledge management within organizations. It seamlessly integrates with existing systems, eliminating the need to search through files and articles. Jochem's smart matching system connects questions to the most relevant expert within the company only when necessary, automating the learning process and continuously updating the knowledge base.

Key Features

• Fast Answers: Get your first answer within 5 minutes.
• Improved Knowledge: Continuously learning and updating the knowledge base.
• Expert Matching: Connects questions to the right expert when needed.
• Seamless Integration: Works with your existing communication tools.
• Time Savings: Reduces time spent searching for information and experts.
• Enhanced Efficiency: Eliminates repetitive questions and improves overall efficiency.
• Secure and Compliant: ISO 27001 certified and GDPR compliant.

Use Cases

• Customer Support: Quickly resolve customer inquiries, improving customer satisfaction and reducing average handling time (AHT).
• Employee Onboarding: Provide instant access to company information and policies, speeding up the onboarding process.
• Internal Knowledge Management: Centralize and organize company knowledge, making it easily accessible to all employees.
• Expert Network: Connect employees with the right experts for complex questions.

How Jochem Works

Jochem uses a combination of AI and human expertise to provide accurate and timely answers. When a question is asked, Jochem first searches its knowledge base. If it finds an answer, it provides it immediately. If not, it matches the question to a relevant expert within the company, who then provides the answer. This answer is then added to the knowledge base for future use.

Benefits

• Reduced AHT: Faster response times lead to improved customer satisfaction and reduced operational costs.
• Improved Employee Efficiency: Employees can focus on higher-value tasks instead of searching for information.
• Enhanced Knowledge Management: Centralized and easily accessible knowledge base.
• Increased Employee Satisfaction: Easier access to information and expertise.

Comparisons

While similar to ChatGPT in its ability to answer questions, Jochem differs significantly in its focus on internal knowledge management and expert matching. ChatGPT is a general-purpose language model, while Jochem is specifically designed to improve knowledge sharing and efficiency within organizations. Jochem also offers enhanced security and compliance features.

Frequently Asked Questions

• How do I implement Jochem within my organization? Contact our sales team for a demo and implementation guidance.
• Which systems does Jochem integrate with? Jochem integrates with various communication tools, including Slack. Contact us for a complete list.
• Is my internal information safe at Jochem? Yes, Jochem is ISO 27001 certified and GDPR compliant, ensuring the security and privacy of your data.
• Is Jochem similar to ChatGPT? While both use AI, Jochem focuses on internal knowledge management and expert matching, unlike the general-purpose nature of ChatGPT.
• What if Jochem doesn’t know the answer? Jochem will identify and connect you with the appropriate expert within your organization.

Conclusion

Jochem offers a powerful solution for organizations looking to improve their knowledge management, reduce operational costs, and enhance employee and customer satisfaction. Its unique combination of AI and human expertise makes it a valuable asset for any business.