Assort Health: Revolutionizing Healthcare Call Centers with Generative AI
Introduction
In the post-COVID era, healthcare call centers face unprecedented challenges due to chronic staff shortages and overwhelming demand. Assort Health steps in with its industry-leading generative AI agents, designed specifically to handle the complexities of healthcare call centers. These AI agents not only reduce call burden but also enhance operational efficiency, turning call centers from cost centers into revenue generators.
Key Features
- Medical Scheduler: Operates 24/7 to schedule, cancel, confirm, or change appointments.
- Switchboard: Directs calls to the appropriate line and answers queries about address, visiting hours, parking, and more.
- Call Deflection: Provides online forms for scheduling and patient intake.
- After Hours Service: Allows patients to schedule appointments anytime.
- Provider Triage: Uses custom AI-enhanced triage rules to find the appropriate provider.
- Engage & Remind: Sends customized messages for reminders and important alerts.
Real-World Impact
Assort Health's AI agents have demonstrated significant improvements in call center operations. For instance, Peninsula Orthopaedic Associates saw an 81% decrease in call drop rates and an 89% reduction in wait times within just 30 days. These results underscore the AI's ability to handle complex scheduling algorithms with remarkable precision and care.
Integration and Scalability
Assort Health integrates seamlessly with over 84 EHR systems and supports open standards like HL7 and FHIR. This flexibility ensures that healthcare organizations of all sizes can adopt and benefit from the AI solutions.
Conclusion
Assort Health is at the forefront of leveraging generative AI to address the Call Center Crisis in healthcare. By reducing costs, increasing revenue, and improving patient interactions, Assort Health is not just automating processes but enhancing performance and patient care.
Ready to transform your practice with AI? today.
