The Best Conversational AI Platform for Business | LivePerson
LivePerson's Conversational Cloud® Platform is a leader in digital customer conversations, transforming how businesses interact with their customers. This platform accelerates contact center transformation, boosts agent productivity, and delivers personalized customer experiences.
Key Features
- Digital Transformation: Shift from legacy call centers to digital-first, AI-empowered customer experiences.
- Automation: Drive self-service and faster resolutions through intelligent automation and LLM-powered AI agents.
- Omnichannel Communication: Engage customers on their preferred channels, from voice calls to web, mobile, and social messaging.
Use Cases
LivePerson's platform is trusted by thousands of global brands across various industries, including banking, insurance, telecom, and travel. It specializes in handling complexity and compliance, ensuring a seamless digital transformation journey.
Real Business Outcomes
- Cost Reduction: Achieve a 30%+ reduction in operating costs.
- Customer Satisfaction: Experience a 10%+ increase in CSAT scores.
- Automation Rate: Reach a 90% automation rate, enhancing efficiency and accuracy.
Advanced Tips
- LP 360: Utilize LP 360 for end-to-end conversation strategy management, from agents to automation.
- Conversational Flywheel™: Implement the four-phase framework to accelerate contact center transformation.
LivePerson's solutions are designed to bridge the gap between traditional call centers and the future of AI-driven, digital customer experiences, ensuring businesses stay ahead in the conversational commerce era.
