Brainfish: AI Self-Service That Reduces Customer Effort

Brainfish is revolutionizing customer support with its AI-powered self-service platform. Designed to adapt to how users want help, Brainfish reduces customer effort through an AI support agent that learns on its own, ensuring a seamless blend of automation and human touch for moments that matter most.

Engage Customers with User Intelligence

Trusted by ambitious brands, Brainfish enables millions of customers by providing user intelligence that enhances engagement. The platform helps users do more by layering AI guidance into your platform, empowering users to self-serve, discover features, and achieve more with less effort.

Key Features:

• AI Answers: Intuitive search for your product, offering instant, contextual answers when users need them.
• Actions Guidance: Help users find exactly what they need across all your content sources with precision.
• Knowledge Analytics: Enable users to make informed decisions with data-driven insights.

Use Cases Across Various Stages

Brainfish is designed to make your product easier to use at every step:

• Convert: Clarify prospects' queries to encourage demo requests, product trials, or upgrades.
• Onboard: Personalize onboarding to familiarize new users with your product in a relevant and useful way.
• Engage: Guide users to discover and master features naturally, without interrupting their flow.
• Support: Let users choose how they want to learn and get help, with seamless escalation to human support when needed.
• Discover: Help users naturally discover relevant features as they use your product.
• Grow: Scale your customer experience by understanding and removing friction points before they become problems.

Security and Compliance

Brainfish ensures enterprise-grade security with human-centered AI, holding ISO27001 & SOC 2 (Type 2) certifications and being GDPR-ready. Features include robust secure encryption (AES-256) for data at rest and TLS for data in transit, fine-grained access controls, and the ability to choose between US, EU, and AU secure cloud data-centers.

Customer Success Stories

Brainfish has been instrumental in enhancing customer experiences across various industries. Companies like Smokeball, Cision One, and CareMaster have seen significant improvements in self-service rates, product utilization, and customer satisfaction.

Testimonials:

• "We're super impressed with the level of support you have shown us to date, and the product's efficacy after just a few months of working together." - Omer Khan, Smokeball Head of Client Experience
• "Brainfish is helping our global teams with understanding the nuances of our product 24/7." - Dylan Vidal, Cision One Director of Product Strategy
• "Brainfish is crucial to our onboarding, training and support journeys in helping customers to learn and adopt our product." - Elisha Anderton, CareMaster Chief Operating Officer

Conclusion

Brainfish is not just an AI tool; it's a comprehensive solution that empowers users and enhances customer experiences. With its blend of AI and human touch, Brainfish is setting new standards in customer support and engagement.

For more information on how Brainfish can help your users succeed on their own terms, book a demo today.