Duckie - AI Customer Support for B2B SaaS Companies

Duckie is an innovative AI-powered customer support assistant designed specifically for B2B SaaS companies. It integrates seamlessly with tools like Slack, Zendesk, and Intercom, providing your support team with the tools and knowledge they need to resolve issues independently, without requiring engineering help.

Key Features

• AI Support Agent: Duckie delivers accurate responses to support tickets in Slack, Zendesk, Intercom, or via an API.
• Auto-responder: Automatically respond to support tickets for your customers.
• Draft-responder: Draft responses for customer support agents to review before sending to customers.
• Log investigation: Duckie analyzes technical issues by examining logs, code changes, dashboards, and customer data, helping your technical support team troubleshoot and resolve tickets quickly.
• Auto-updates and reminders: Keeps your support team in the loop with automatic updates and reminders, tracking code commits and product changes.

Benefits

• 80% Faster Resolution Time: Duckie helps resolve customer issues significantly faster.
• 3.3x Increase in Tickets Resolved per Support Agent: Boosts productivity of your support team.
• 68% Reduction in Escalations to Engineering: Minimizes the need for engineering intervention.

How Duckie Works

Duckie combines automation and augmentation to empower agents with an AI copilot that lets them search any knowledge base directly from Slack or the helpdesk. This provides instant, relevant answers and materials needed to resolve customer issues efficiently.

What Makes Duckie Different

• Built for Technical Support: Duckie integrates seamlessly with your engineering knowledge and understands code, making it perfect for supporting technical users and developer-focused products.
• Powerful Core AI: Uses an advanced agentic framework to tackle complex, layered issues by understanding context and delivering precise resolutions.
• Automatically Stays Up to Date: As you update your docs and other knowledge bases, Duckie automatically adapts to stay current.
• Continuous Self-Improvement: Duckie learns and improves with each ticket it resolves and each user feedback, delivering increasingly accurate answers over time.

Security and Trust

• Enterprise-level Security: Duckie is compliant with the highest security protocols and standards for security and confidentiality.
• Highest Grade Privacy: Your data is encrypted at rest, protected in transit, and our DPA complies with GDPR and CCPA.
• Grounded in Truth: Duckie always provides sources to the answers it generates.

Duckie is trusted by the next generation of SaaS companies, helping customer support, enterprise support, technical support, and developer support teams deliver high-quality, fast support to their clients. It's like having a teammate with a superpower of remembering everything in your documentation and chats in Slack, making sense of it all.

Start your 14-day free trial of Duckie today and see how it can transform your customer support operations.