Espressive: Redefining Help at Work with AI
Espressive is at the forefront of transforming workplace assistance through its innovative AI-powered platform, Barista. Designed to redefine how employees and service desk agents interact with workplace tools, Espressive combines digital experience, AI, and automation to provide a seamless and efficient support system.
Key Features of Espressive
- Barista: Employee Co-Pilot - A generative AI-based assistant that understands employee needs and provides quick resolutions. It leverages a continuously improving large language model (BaristaLLM) and integrates with existing enterprise software.
- Agent Co-Pilot - A suite of AI capabilities designed to enhance service desk agent productivity, including knowledge generation, ticket field population, and language translation.
- BaristaGPT - An advanced platform architecture that delivers predictive and multi-turn experiences, incorporating multiple large language models for exceptional internal user support.
Benefits for Organizations
- High Resolution Rates - Achieves a 55% to 64% resolution rate on average.
- Fast Deployment - Ready for global enterprises on day one, with a deployment time of 4 to 6 weeks and ROI on day one.
- Scalable Support - Offers scalable support across 15 enterprise departments and in over 100 languages.
Use Cases
- For IT Leaders - Automates help desks, reduces budgets, and keeps the workforce productive.
- For HR Leaders - Enhances employee experience and productivity.
- For Facilities Leaders - Provides comprehensive support for workplace facilities.
Customer Success
Espressive is committed to customer success with a focus on proof over promises. Their teams align with customer goals to ensure success at every stage, from launch to ongoing optimization.
High-Impact Results
Espressive has demonstrated significant impact on employee and enterprise productivity, with customers reporting high deflection rates and cost savings. For instance, DXC Technology reported a 54% ticket deflection rate with plans to reach 60%, driving cost savings and improving employee satisfaction.
Espressive is not just an AI tool; it's a comprehensive solution that redefines how employees get help, making workplaces more efficient and productive.
