AI-Powered Content Delivery Platform - Fluid Topics
Fluid Topics revolutionizes content delivery by transforming all your product content into smart knowledge. This AI-driven platform reshapes how users search, find, read, navigate, and engage with your information, ensuring they get the right product knowledge when and where they need it.
Key Features
- Unified Content Integration: Fluid Topics ingests all types of product content and unifies them into a smart knowledge hub, centralizing all your information.
- Seamless Integration: It integrates with existing CMS, authoring tools, CCMS, helpdesk systems, and other enterprise applications, offering out-of-the-box connectors.
- Contextualized Experiences: The AI-powered search engine delivers tailored answers that fit users' product, profile, and unique needs, supporting global operations with advanced NLP capabilities.
- Impact Measurement: Tools to collect feedback, measure, and improve the impact of product knowledge on your organization, refining content based on user interactions.
- AI Projects Acceleration: Seamlessly integrates cutting-edge technology into your stack, powering Retrieval Augmented Generation (RAG) scenarios and offering an API-first architecture.
Use Cases
- Customer Support: Streamline the way you publish and deliver content, providing accurate knowledge just when customers need it.
- Global Operations: Full support for global operations with the same speed, reliability, and advanced NLP capabilities.
- AI Projects: Accelerate the deployment of your AI projects by integrating innovative technology into your stack.
Benefits
- 30% Savings in Publishing Costs: Proven results show significant cost savings in content publishing.
- 34% Decrease in Support Tickets: Effective in reducing the number of support tickets.
- 2 Weeks Saved in the Delivery Process: Streamlines the content delivery process, saving time.
- 50% Reduction in Resolution Time: Enhances the efficiency of resolving issues.
Fluid Topics is not just a content delivery platform; it's a comprehensive solution that boosts your product knowledge and scales your operations, enhancing user experience without disrupting your writing processes.
