Loris – Conversational Intelligence for Leading Brands
Loris is revolutionizing the way Customer Experience (CX) teams operate by leveraging AI to turn customer service interactions into valuable insights. This platform eliminates the need for traditional surveys and lengthy QA processes, enabling teams to make informed decisions swiftly.
Key Features
- Real-time Insights: Loris processes millions of customer conversations to deliver immediate, actionable insights.
- Omnichannel Integration: Seamlessly connects with major customer service platforms to enhance support across various channels.
- Proven AI Models: A library of out-of-the-box AI models, developed and tested over years, ensures quick deployment and fast results.
Use Cases
Customer Insights
Loris uncovers hidden trends and specific issues from customer interactions, providing businesses with the data needed to make critical decisions.
Quality Assurance
By focusing on customer conversations, Loris helps in spotting emerging issues before they impact customers, ensuring a high level of service quality.
Agent Co-Pilot
Loris assists frontline team members by providing insights that improve their interactions with customers, leading to higher satisfaction rates.
Why Choose Loris?
- Quick Deployment: Get started in weeks, not months, with Loris’s ready-to-use AI models.
- Continuous Improvement: The Loris Data Science team continuously updates and enhances AI models, reducing the need for ongoing maintenance.
- Industry-Specific Solutions: Loris offers tailored solutions for industries like fintech, retail, and telecom, ensuring relevance and effectiveness.
Client Success Stories
- Improved Handle Time: Loris has helped clients reduce average handle time significantly.
- Increased CSAT: Clients have reported a notable increase in Customer Satisfaction scores.
- Reduced Costs: By identifying and addressing issues faster, Loris helps in reducing appeasement spend.
Loris is more than just an AI tool; it’s a strategic partner for CX teams aiming to deliver smarter, better, and faster customer experiences. Whether you’re looking to enhance customer insights, streamline QA processes, or empower your agents, Loris has the solutions you need.
