OneReach - No-code Platform For Orchestrating AI Agents
OneReach is revolutionizing the way organizations manage AI agents with its no-code platform designed to orchestrate advanced multimodal AI agents known as Intelligent Digital Workers (IDWs). These IDWs are designed to elevate both employee and customer experiences by handling a wide range of tasks and workflows.
Key Features
- Call Center Transformation: OneReach moves call centers beyond traditional RPA and IVRs, enabling AI agents to filter inbound calls and coach human agents during live calls.
- Thousands of Skills: The platform allows organizations to create and customize new skills for their AI agents, facilitating hyperautomation across various departments.
- Interactive Playground: Users can explore and train AI agents in an interactive environment, customizing their voice, look, and personality.
Use Cases
OneReach's platform is versatile, catering to a variety of industries and use cases, including:
- Operations: Managing scheduling, invoicing, and contract lifecycle.
- HR: Handling onboarding assistance, employee handbook management, and payroll setup.
- Customer Service: Assisting in B2C and B2B customer service, agent coaching, and call center transformation.
Advanced Tips
- Customization: Utilize OneReach's code-free tools to create and customize new skills for your AI agents.
- Training: Experience training an AI agent / IDW conversationally and track its progress using statistical knowledge scores.
- Integration: Coordinate language models and resources to manage workflows across channels and languages.
OneReach is not just a tool; it's a comprehensive platform that empowers organizations to go beyond traditional chatbots and leverage the full potential of AI in enhancing operational efficiency and customer satisfaction.
