Open - Customer support on AI autopilot
Open is revolutionizing customer support with its AI-powered platform designed to handle complex issues across multiple channels, including phone, email, and web. By automating up to 60-80% of customer inquiries, Open significantly reduces operational costs, making it 12 times cheaper than industry leaders like Zendesk and Intercom.
Key Features
- Comprehensive Support Ecosystem: Open resolves complex customer issues efficiently, covering phone, email, and web interactions.
- Cost-Effective Solution: With pricing 12X cheaper than competitors, Open offers a high return on investment.
- Powerful APIs: Integrate Open's APIs for seamless outbound AI support via phone and email.
- Human Handoff: For tough problems, AI escalates issues to human agents, ensuring no customer query goes unresolved.
Use Cases
- Level 2 and Level 3 Support: Open's AI handles advanced support tickets, freeing up human agents for more critical tasks.
- Multilingual Capabilities: Open supports live call summaries and analysis in multiple languages, enhancing global customer service.
- AI-First Phone Center: Operate a 24/7 AI call center that handles complex issues and resolves them directly over the phone.
Advanced Features
- Call Recordings and Intelligence: Advanced multilingual AI manages call recordings and provides live call summaries.
- Global Localization: Open supports global numbers and multilingual AI, making it ideal for international businesses.
- Outbound AI Sequences: Achieve superior customer service with AI-powered outbound calls and AI-written emails.
Integrations and Security
- Seamless Integrations: Open integrates with CRMs, support apps, and more, including native integrations with Zendesk and Zapier.
- Safe by Design: Open prioritizes trust, security, and compliance, ensuring transparency about AI capabilities and limitations.
Open is not just an AI tool; it's a complete customer support ecosystem that transforms how businesses interact with their customers, making support more efficient and cost-effective.
