ThriveLink: Revolutionizing Program Enrollment Through Telephonic Assistance
Introduction
ThriveLink is an innovative solution designed to empower families to sign up for essential programs such as health insurance, food stamps, and utility assistance. By leveraging telephonic assistance, ThriveLink eliminates the need for reading and comprehension, making it easier for individuals with reading barriers to access vital resources.
Key Features
- Voice-Activated Enrollment: Families can verbally answer application questions, removing the need for reading and smart devices.
- Bilingual Support: A call center with bilingual enrollment agents provides additional support for families who need help.
- Real-Time Data Access: Organizations can monitor program access in real-time, focusing support on those who need it most.
Use Cases
Health Insurance Enrollment
ThriveLink simplifies the process of enrolling in health insurance, ensuring that current members stay enrolled and new members can easily join. This is particularly crucial given the high number of Medicaid disenrollments due to procedural reasons.
Social Program Access
By providing self-service access to over 50,000 programs nationwide, ThriveLink helps families access resources that address health-related social needs, reducing the need for referrals.
Benefits
- Increased Access: Enables 130 million adults with reading barriers to access resources independently.
- Efficiency Gains: Social workers can save 12-14 hours per week by delegating administrative tasks.
- Health Equity: Improves access to program applications, addressing barriers in the current self-service ecosystem.
Conclusion
ThriveLink is more than just a tool; it's a movement towards greater health equity. By making program enrollment accessible and straightforward, ThriveLink is helping families across the nation access the resources they need, ultimately improving their quality of life.
