Slack Support Powered by AI - Unthread
Unthread revolutionizes customer support by integrating AI-driven ticketing directly into Slack. This innovative tool automatically tracks conversations as tickets, prioritizes them, and even resolves issues instantly, ensuring efficient and scalable support.
Key Features
- Automatic Ticket Creation: All new conversations in Slack are automatically converted into tickets, complete with assignment and alert notifications.
- SLA Management: Set alerts to monitor and improve response times, ensuring compliance with service level agreements.
- Integration and Automation: Connect with task managers, HRIS, Okta, and more to automate the resolution of support requests.
Benefits for Teams
Unthread provides a powerful back-office ticketing tool that allows team members to manage the support queue, initiate automations, and seamlessly transition between human and AI responses. This ensures faster responses and resolutions, prioritizing important tickets and escalating issues as needed.
Omni-Channel Support
Unthread aggregates tickets and data across various customer interaction channels, providing a unified inbox for managing all incoming support requests. Whether it's Slack channels, direct messages, or support emails, Unthread keeps everything in one place.
AI-Powered Assistance
Leverage AI to answer customer questions and automate tasks. Unthread aggregates data from all ticket sources, helping you track customer engagement and optimize support processes.
Customizable Workflows
With Unthread's API and webhook support, you can create custom workflows that integrate with your internal tools and processes, enhancing the platform's functionality to meet your specific needs.
Security and Compliance
Unthread is built with enterprise-level security in mind, adhering to SOC2 Type 2 compliance and industry-leading security practices to ensure your data remains safe and secure.
Unthread is more than just a tool; it's a comprehensive solution designed to make conversational support scalable, efficient, and enjoyable. Start your journey towards better Slack support with Unthread today.
