AI-first Customer Service Automation for Enterprises - Yellow.ai
Yellow.ai is revolutionizing customer service with its AI-first automation platform, designed to streamline operations and enhance customer interactions. This platform leverages advanced AI capabilities to deliver accurate, faster, and personalized customer service experiences.
Key Features
- Human-like Conversations: Yellow.ai's platform supports natural, human-like interactions across voice, chat, and email channels.
- Speed and Accuracy: Powered by in-house Large Language Models (LLMs), the platform ensures quick and precise responses.
- Integration Ready: With over 150 plug-and-play integrations, enterprises can go live faster and achieve 90% automation.
- Enterprise-grade Security: Yellow.ai adheres to stringent security and compliance standards, including ISO, HIPAA, SOC2, and GDPR certifications.
Use Cases
Yellow.ai is trusted by over 1100 global brands for its ability to:
- Delight Customers: Offer 24/7 support and proactive solutions that reduce customer effort.
- Empower Agents: Provide dynamic AI assistants to enhance agent performance.
- Deliver Insights to Leaders: Redefine customer service strategies with invaluable data and analytics.
Advanced Capabilities
- Orchestrator LLM: Introduced as a game-changer, this Generative AI-powered agent model adapts to changing contexts, improving Customer Satisfaction (CSAT) by 60%.
- Dynamic AI Agents: Support omni-channel, human-like interactions on over 35 channels, including voice, email, and chat.
Why Choose Yellow.ai?
Yellow.ai stands out for its robust security measures, fast time-to-value with integrations, and minimized risk with expert professional services. The platform's success is evident in its numerous recognitions and the satisfaction of its global clientele.
In summary, Yellow.ai is not just an AI platform; it's a comprehensive solution for transforming customer service, empowering agents, and delivering strategic insights to leaders.
