Zoomin: Unified Knowledge for Your Applications
Zoomin, recently acquired by Salesforce, is a cutting-edge platform designed to empower organizations with the ability to ground their AI applications on high volumes of enriched unstructured enterprise data. This innovative solution is particularly beneficial for technology vendors aiming to enhance their AI applications with customer enterprise data and enterprises seeking to accelerate the development of home-grown AI solutions.
Key Features
Data Integration
Zoomin boasts a speedy and robust integration engine that facilitates the connection and regular synchronization of large quantities of structured and unstructured enterprise data from various knowledge repositories such as Confluence, Google Drive, websites, and content management systems.
Advanced RAG
The platform supports grounding on content using standard, developer-friendly interfaces. Users can query either a semantic vector database or a knowledge-graph populated with a domain-specific schema, applying advanced RAG retrieval strategies for improved relevancy.
Analytics & Insights
Zoomin offers a purpose-built event data pipeline, rich visualization layer, and graph-based insights, enabling non-analysts to drive continuous improvements in how the entire enterprise knowledge set performs and is used.
Data Enrichment
With out-of-the-box enrichment pipelines, Zoomin enhances downstream RAG performance by applying advanced AI-assisted strategies and multi-modal exploration, helping users leverage legacy and complex knowledge in innovative ways.
Omnichannel Rendering
Zoomin supports easily embeddable UI layers to render complex and hierarchical knowledge sets in full fidelity across digital experiences and form-factors, ensuring consistent and beautiful content presentation across various platforms.
Use Cases
Zoomin has been instrumental in increasing the visibility of help content, improving self-service workflows, and sunsetting third-party portals. It has also significantly reduced the time taken to compile service replies, from 15 minutes to under a minute, by integrating multiple external repositories.
Conclusion
Zoomin is a game-changer for organizations looking to supercharge their AI applications with enriched enterprise data. Its comprehensive features and user-friendly interfaces make it an indispensable tool for both technology vendors and enterprises.
